Terms & Conditions
1. General Terms
These Terms & Conditions (the «Terms») govern your use of the DDR – Desert Dunes Resort website and any reservations you make with us. By accessing our website, making a reservation, or using our services, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree, you may not use our services.
These Terms constitute the entire agreement between you and DDR – Desert Dunes Resort concerning its subject matter. We reserve the right to amend these Terms at any time without prior notice.
2. Room Reservations & Payment Policy
All room reservations are subject to availability and our acceptance. A reservation is only confirmed once you have received a written confirmation from us, which will include your booking details, dates of stay, and a reservation number.
Payment: To secure your reservation, a valid credit card is required. Depending on the rate selected, a deposit or full prepayment may be charged at the time of booking. For pay-at-hotel rates, a credit card is still required to guarantee the reservation, and payment will be taken upon arrival.
Pricing: All rates are quoted in Euros (€) and include applicable taxes unless otherwise stated. Rates may vary based on room type, demand, and season.
Accuracy: While we strive for accuracy, the descriptions and images on our website are for illustrative purposes only. The actual room and facilities may vary slightly.
3. Check-in and Check-out Procedures
Check-in: The standard check-in time is 3:00 PM on the day of arrival. We will make every effort to have your room ready, but early check-in is not guaranteed and is subject to availability and an additional fee.
Check-out: The standard check-out time is 12:00 PM (noon) on the day of departure. Late check-out may be available upon request and is subject to a half-day or full-day room charge.
Valid ID: All guests are required to present a valid photo ID (e.g., passport or national ID card) upon check-in for registration purposes, as required by law.
4. Cancellation and No-Show Policy
Our cancellation policy is specific to the rate and package you have booked. This policy will be clearly outlined during the reservation process and on your confirmation email.
Standard Rates: Cancellations must be made within the specified cancellation window (e.g., 72 hours before arrival) to avoid a penalty. Late cancellations or no-shows may result in a charge equivalent to the full cost of the booking.
Non-Refundable Rates: Bookings made with a «non-refundable» or «prepaid» rate cannot be cancelled or amended. In the event of a cancellation or no-show, the total amount paid is non-refundable.
5. Guest Conduct & Hotel Regulations
All guests and visitors are expected to act in a responsible manner and respect the rights and privacy of other guests and staff.
Prohibited Activities: The following are strictly prohibited on hotel property: smoking in non-designated areas, illegal activities, excessive noise, and any behavior deemed disruptive or offensive.
Right to Refuse Service: The hotel reserves the right to refuse service and/or ask a guest to leave the premises without a refund if their behavior violates these Terms or is considered a safety risk to themselves or others.
Smoking: DDR – Desert Dunes Resort is a smoke-free property, with smoking permitted only in designated outdoor areas. A cleaning fee will be charged for smoking in non-designated areas.
6. Damage to Property
Guests are financially responsible for any and all damage to hotel property, whether accidental or intentional, caused by them or their visitors. This includes, but is not limited to, damage to rooms, furniture, fixtures, and communal areas. The hotel reserves the right to charge the credit card on file for the cost of repair, cleaning, or replacement of any damaged items.
7. Limitation of Liability
The hotel and its staff will not be liable for any loss, damage, or injury to a guest’s person or property, including money, jewelry, or valuables, that is not caused by the gross negligence or willful misconduct of the hotel. Guests are responsible for the security of their personal belongings. We are not liable for any third-party services you book through us (e.g., camel rides, ATV tours), as these are operated by independent companies.
8. Intellectual Property & Website Usage
The content, images, logos, and design of this website are the intellectual property of DDR – Desert Dunes Resort and are protected by copyright laws. You may not copy, reproduce, or use any content from this website without our explicit written permission. We do not guarantee that the information on our website is always accurate, complete, or up-to-date.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Spain. Any legal action or proceeding arising from or related to these Terms shall be brought exclusively in the courts of Spain.
10. Contact Information
For any questions about these Terms & Conditions, please contact us at:
Email: help@desertdunesresort.com
Phone: +34 928 145 043